Return & Refund

CANCELATION

All orders can be cancelled before delivery at no cost to you.

Return & Refund

1. Unused Product

Products in new and unused condition can be returned for a full refund within 14 days of the order delivery date. Please ensure that all products must be unused and intact in their original packaging, free of dirt, dust or any fragrance, just as you received them.

The customer will pay for shipping, and we will charge a $30 restocking fee per machine. Order refunds are processed within 3-5 business days of receiving the return products. Your financial institution can take up to 1-3 business days for the refund to reflect in your bank account/card.

Return Address

We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact us. Our customer service representatives will provide you with the return address base on your order details within 24 hours. (NOTE: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.)

2. Defective/ Damaged Products

All of our products are covered by a 30-day exchange or money back guarantee (effective from the date of delivery) for items with manufacturing defects, packaging errors, missing parts, lost in transit, incorrectly delivered items.We will pay for shipping. For defective or damaged products, the customer must first contact us and provide photos of the defective product. We are not responsible for damage caused by normal use, malicious damage after delivery, or improper use methods.

Return & Exchange Procedure

1. CONTACT US
Contact us and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.

2. GET RETURN INSTRUCTION
Professional suggestions will be offered. And our service team will provide you return address with the detailed instructions.

3. RETURNS THE ITEMS
Put the item(s) in the original packaging and send it according to the return instruction. and provide the tracking info by email.

4. REFUND OR EXCHANGED
Once we receive your package, we will immediately process the refund or exchange based on our return conditions. (Order refunds are processed within 3-5 business days of receiving the return products. Your financial institution can take up to 1-3 business days for the refund to reflect in your bank account/card.)

Customer Service Team

If you have any questions, please feel free to contact us. We will be happy to serve you better.

Contact Email: support@oxyspringhub.com